With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
Organizations across industries face the same challenge: meeting customer expectations while improving efficiency. This customer story highlights how Pets at Home used Copilot agents to achieve both. Read the story to see how agents made an impact and contact COMPSOLGLOBAL INC. to discuss how they can work in your business.
What is Pets at Home's approach to AI?
Pets at Home is integrating AI to enhance the customer experience by unifying data across its various operations, including retail, veterinary practices, and grooming services. The company has created a platform in Azure that connects these areas, allowing for better insights and recommendations. By using AI, Pets at Home aims to save time for its veterinary staff on administrative tasks, enabling them to focus more on patient care.
How does Pets at Home utilize Copilot Studio?
Pets at Home uses Microsoft Copilot Studio to develop AI agents that assist in various business areas, including fraud detection. The company has created an agent that helps the retail fraud detection team analyze transaction data more efficiently, identifying patterns and anomalies. This allows the team to respond more effectively to potential fraud cases, ultimately improving operational efficiency.
What data does Pets at Home leverage for AI?
Pets at Home has access to data from approximately 8 million customers and 10 million pets through its Pets Club loyalty program. This data is utilized to generate machine learning and AI-driven recommendations for next best actions, helping staff provide tailored advice to customers based on their pets' needs and purchasing behaviors.
With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
published by COMPSOLGLOBAL INC.
CompSolGlobal (CSG) is a Microsoft AI Cloud Partner Network Independent Software Vendor (ISV) and a Microsoft Gold Partner for Cloud Platform, Azure DevOps and Application Development. CSG offers Cloud Services and Solutions for Global Enterprise. Comprised of IT consultants with over 20 years of experience working with Microsoft products and helping enterprise-level businesses digitally transform.
CompSolGlobal (CSG):
- Microsoft AI Cloud Partner: CSG is an Independent Software Vendor (ISV) within the Microsoft AI Cloud Partner Network.
- Microsoft Gold Partner: They hold the prestigious Gold Partner status for Cloud Platform, Azure DevOps, and Application Development.
- Cloud Services Expertise: Offering a range of Cloud Services and Solutions tailored for global enterprises.
- Experienced IT Consultants: The team consists of IT consultants boasting over 20 years of experience with Microsoft products, specializing in aiding businesses through digital transformation.
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